Enter IT Ticket

It is our goal to ensure that your IT Network is working at its optimal performance capability. However, if you have a question, concern or are experiencing technical difficulties please complete and submit the IT Ticket below. By submitting this form, one of our Help Desk Team will respond to you promptly. You can always call our Help Desk directly at 518-869-8116 and select prompt 5.

Levels for Support Tickets:

Level I support – I have an issue that I need taken care of but it is not impacting my ability to work or access to my network. I understand I will have a response in 48 hours or sooner.

Level II support – I have an issue that is preventing me from doing my work. I understand I will be responded to within 4 business hours.

Level III support – I have an emergency situation. My network is down and/or I am unable to conduct business or I have an issue that is preventing me from doing a critical task that needs to get done right away. I understand I will have a response within one hour or less.